1. How do I book a ride?
- Download the Excursion app, enter your pickup and drop-off locations, and choose your ride option.

2. What payment methods do you accept?
- We accept all major credit/debit cards, Apple Pay, Google Pay, and PayPal.

3. Can I pay with cash?
- No, Excursion is a cashless platform for safety and convenience.

4. Is tipping included in the fare?
- Tipping is optional but appreciated. You can add a tip through the app after your ride.

5. Can I cancel a ride after booking?
- Yes, you can cancel a ride through the app. Please note that cancellation fees may apply if you cancel after a driver has been assigned.

6. How do I apply the senior/veteran discount?
- Verify your eligibility by uploading a valid ID (for seniors) or proof of service (for veterans) in the app. The discount will be applied automatically.

7. Can I use multiple discounts or promotions on one ride?
- Yes, in most cases, discounts can be combined with promotions for additional savings.

8. Do you offer discounts for students or first-time riders?
- Yes, we occasionally run promotions for students and first-time riders. Check the app or website for current offers.

9. What safety features do you offer?
- We offer an in-app emergency button, driver background checks, and the ability to share ride details with loved ones.

10. What amenities are included in my ride?
- All rides include snacks, beverages, phone chargers, music preference choice, and valet door service.

11. Can I request a female driver?
- While we don't currently offer gender-specific driver requests, you can save and request your favorite drivers for future rides.

12. What should I do if the app isn't working?
- Try restarting the app or your device. If the issue persists, contact our support team at support@excursionrides.com or 623-800-9625.

13. How do I update my payment information?
- Go to the "Payment" section in the app to update or add new payment methods.

14. How do I become an Excursion driver?
- Sign up online, complete a background check, attend a virtual onboarding session, and download the driver app to start earning.

15. What documents do I need to apply?
- You'll need a valid driver's license, proof of insurance, and vehicle registration.

16. How long does the background check take?
- Background checks typically take 3-5 business days.

17. How much can I earn as an Excursion driver?
- Earnings vary based on the number of trips and hours worked.

18. When do I get paid?
- With Daily Pay, you can withdraw your earnings every day.

19. Are there any fees for drivers?
- No, there are no upfront fees. Excursion takes a small percentage of each fare.

20. What kind of support do you offer drivers?
- We offer 24/7 driver support, free car detailing, and a car storage organizer to help you succeed.

21. Can I drive for Excursion part-time?
- Yes, you can drive on your schedule, whether part-time or full-time.

22. Do you provide vehicles for drivers?
- No, drivers must use their vehicles, which must meet our safety and cleanliness standards.

23. What should I do if the driver app isn't working?
- Restart the app or your device. If the issue persists, contact driver support at support@excursionrides.com or call 623-800-9625.

24. How do I update my profile information?
- Go to the "Profile" section in the driver app to update your information.

25. Where is Excursion available?
- We currently operate in the Phoenix Metro area, with plans to expand to other cities soon.

26. How is Excursion different from other ride-share companies?
- We offer luxury amenities for riders, driver-friendly benefits like daily pay, and a commitment to safety and satisfaction.

27. How can I contact Excursion?
- You can reach us at support@excursionrides.com, call 623-800-9625, or use the live chat feature in the app.

28. What is your cancellation policy?
- Riders and drivers can cancel rides through the app. Cancellation fees may apply if a ride is canceled after a driver has been assigned.

29. What happens if I lose an item on an Excursion ride?
- Contact our support team with details of your ride and the lost item. We'll connect you with the driver to arrange its return.

30. What is your policy on COVID-19 safety?
- We follow local health guidelines and encourage drivers and riders to wear masks and use hand sanitizer.